Avaya CCR (Customer Call Reporter)
Modern businesses understand how communications can enhance customer service and productivity. A wealth of information is available, however many business struggle to collect, track and transform this information into useable data. This has now been made easy with the help of Avaya CCR (customer call reporter. This application can provide information or all Agents and Supervisors in a real time, allowing for better decision making instantly as well as historically.
Whether a business has a traditional call centre or simply people who answer phones, valuable data in customer calls can help improve customers’ experiences and deliver greater revenue and more satisfied and loyal customers.
Avaya CCR is available with IP Office Advanced Edition, and can be used to transform your customer contact centre, by providing a wealth of information through intuitive, easy-to-use interfaces and tools.