GlobalTalk’s Technical Help Desk is available to our customers to request work, advice or problem resolutions regarding your telephone systems.

Any time you need support, our Help Desk will access your systems remotely to perform remote changes and to support your Avaya IP Office, Cisco UC or Samsung OfficeServ phone system. Call or email our Help Desk and your request will be logged and acted upon in a timely manner.  Our Technicians are system experts and have achieved the highest level of technical accredation providing the best support offered in the industry.

We can provide most support related matters remotely, including;

  • Phone System Programming changes ADDS, MOVES & CHANGES (e.g.new staff, need a new phone user set up or changed)

  • Phone System Programming Back Ups

  • Phone System Software Updates / Upgrades

  • Technical Advice

  • Problem Resolution

  • Provide BUSINESS CONTINUITY

  • Hardware REPLACEMENT

  • Phone System & Administration Training

  • Installations, Relocations & Project Management

 

helpdesk

We support you from end to end!

Your Account Manager is always available to assist with installation and ongoing business, acting as your single point of contact for all major requests and will update you with new telecommunication developments important to your business.

Part of GlobalTalk’s Support Programme for Avaya IP Office, Samsung and Cisco is to ensure your phone system is up-to-date with the latest version of software available. Updates are generally made annually and include new features and applications.  GlobalTalk offers onsite support with technical experts ready to come to your business to add new phones, applications or features.

Our Support Programme also includes a back up of your telephone system programming kept securely at the GlobalTalk office so that in the event of an emergency your business continuity is protected.  In the event of a hardware failure, GlobalTalk provides replacement hardware. Guaranteed response times are also available with our Support Agreements – we’re at your Service!

We support all Avaya IP Office 500 and Server Edition, Samsung Officeserv 7000 series and all other Samsung phone systems as well as the Cisco UC range of phone systems.