GlobalTalk understands the importance of phone system training for staff to reap the benefits and maximise productivity when introducing new technologies and applications.

Our Project Managers will tailor training sessions for your staff based on your unique business needs and the goals outlined in the project kick-off. We will train a Systems Administrator (appointed by you, from your organisation), who is trained to a higher level of competency, and provides in-house expertise at all times. All staff are trained on live instruments in a classroom setting.

Following implementation, you will have access to our 24/7 Help Desk for any assistance. New staff requiring phone system training can be accommodated either onsite or training can be provided via the internet (video and audio conferencing).

  • Phone System Programming – Self Administration

  • Handset use & Administration

  • Voicemail use & Administration

  • Soft Phones, Operator Consoles, CTI

  • Call Centre

  • Video Conferencing

  • Phone System Applications

  • Group Training sessions

  • One-on-One Training

  • Web Based Training

  • Train the Trainer

  • Policy and Procedure Documents for your business.

  • Avaya IP Office All Models

  • Samsung OfficeServ 7000 series, Samsung OfficeServ 7030, Samsung OfficeServ 7100, Samsung OfficeServ 7200s, Samsung OfficeServ 7200, Samsung OfficeServ 7400, Samsung DX, Samsung DCS