GlobalTalk is a Melbourne based company established in 1995 to service the growing demand for leading edge telecommunications solutions.
Today GlobalTalk has established an enviable reputation for providing end-to-end communication solutions and customer support to a wide range of clients, spanning many different industries all across Australia.
GlobalTalk is one of Australia’s 1st Avaya Business Partner to become SME EXPERT Accredited for installation and support of Avaya Solutions. This means that GlobalTalk’s technicians are the most highly trained in Australia supporting our customers’ Avaya Solutions. This paired with an Avaya Silver Level Business Partner accreditation makes GlobalTalk one of the highest accredited Avaya partners in Australia In addition, GlobalTalk has been presented Avaya’s Number One SME Business Partner Award for the second consecutive year 2012 & 2013.
We have also received accreditation as a Samsung Authorised Business Communications partner and Cisco business partner. These credentials allow GlobalTalk to offer a wide range of products, expertise and consulting services to meet the growing needs of our customers.
By offering multiple products including Avaya, Samsung and Cisco means we can recommend the most appropriate business communications solutions based on your current business requirements.
Following a thorough requirements analysis of your business we will recommend a system which best suits your needs. Based on your design requirements, the system will be configured and prepared for installation so that it is ready to be utilised immediately, reducing the amount of down time.
Upon completion of the installation, GlobalTalk’s Implementation team provides on site handset and management training. After Care Support on the first business day following cut over ensures that our customers can fully utilise their new system and we can assist with any enquiries.
Globaltalk’s In-house Technical Team is Highly Qualified and Professional
GlobalTalk’s Help Desk is offered to all of our clients to look after all of your communication enquiries on a day-to-day basis. If our customer requires technical assistance, a job will be logged with our help desk and then assigned to the large team of highly qualified in-house technical experts to assist further. Our technicians can perform most tasks remotely, however, in case of an emergency, a technication can be on site day or night.
We are one of Australia’s only Avaya SME Expert Accredited Partner and invest heavily in our technical team to provide your business with the highest support levels on offer.
An experienced Account Manager is appointed for each of our clients as a single point of contact and to ensure you are kept up-to-date with any new developments.
Communications Solutions are ever changing and new applications are being developed to help improve the way you do business. GlobalTalk’s Account Management team is responsible for managing any issues or projects for their clients, as well as providing information keeping you up to date with the latest technology that could have a direct impact on your business. Our consultation continues far beyond the conclusion of your installation and provides expert recommendations that will continue to enhance your business.
Wide spectrum of clients.
Located across Australia and beyond, GlobalTalk supports a wide range of clients from most industries including: freight, real estate, retail, schools, education, commerce and more. These clients range in size from a single site to over 30 sites networked together using simple telecomminications solutions to complex unified communications application from VOICE to VIDEO to MOBILITY. Simple to complex – our clients trust us to provide the best solutions.
To view a selection of our clients, please “click” on the Clients page.