GlobalTalk was one of the first Australian partners of 8×8 and has a lot of experience designing and supporting this solution.
The 8×8 Communications Cloud merges unified communications, team collaboration interoperability, contact centre and real-time analytics into a single open platform that integrates across clouds, applications and devices, eliminating information silos to expose vital, real-time intelligence.
8×8 easily and seamlessly connects employees, customers and applications to improve business performance anywhere across the world. Output driven businesses rely on the 8×8 Communications Cloud to reduce complexity and cost, improve individual and team productivity and performance, and enhance the overall customer experience.
X Series enhances customer experience and increases collaboration across your organization.
Cloud Phone
Messaging
Meetings
Contact Centre
Mobile
Features | X Series X2 | X Series X4 | X Series X6 | X Series X8 |
---|---|---|---|---|
Calling Zone |
X Series X2 |
X Series X4Unlimited Calling within 47 Countries |
X Series X6Unlimited Calling within 47 Countries |
X Series X8Unlimited Calling within 47 Countries |
CC Calling Zone 1 |
X Series X2 |
X Series X4 |
X Series X64,000 Minutes within 47 Countries |
X Series X84,000 Minutes within 47 Countries |
Auto Attendant |
X Series X2Yes |
X Series X4Yes |
X Series X6Yes |
X Series X8Yes |
Phone Number & Extension |
X Series X2Yes |
X Series X4Yes |
X Series X6Yes |
X Series X8Yes |
HD Voice, Secure Voice |
X Series X2Yes |
X Series X4Yes |
X Series X6Yes |
X Series X8Yes |
Team Messaging: Presense Detection |
X Series X2Yes |
X Series X4Yes |
X Series X6Yes |
X Series X8Yes |
Voicemail |
X Series X2Yes |
X Series X4Yes |
X Series X6Yes |
X Series X8Yes |
Sameroom Cross-Platform Team Messaging |
X Series X2Yes |
X Series X4Yes |
X Series X6Yes |
X Series X8Yes |
Call Recording |
X Series X2Yes |
X Series X4Yes |
X Series X6Yes |
X Series X8Yes |
Unlimited Internet Faxing |
X Series X2Yes |
X Series X4Yes |
X Series X6Yes |
X Series X8Yes |
Single Sign On & Okta Integration |
X Series X2Yes |
X Series X4Yes |
X Series X6Yes |
X Series X8Yes |
HD Video Conferencing with screen sharing |
X Series X2Yes |
X Series X4Yes |
X Series X6Yes |
X Series X8Yes |
G Suite, Salesforce, Zendesk, & NetSuite Integration |
X Series X2Yes |
X Series X4Yes |
X Series X6Yes |
X Series X8Yes |
Voicemail Transcription |
X Series X2Yes |
X Series X4Yes |
X Series X6Yes |
X Series X8Yes |
Barge, Monitor, Whisper |
X Series X2Yes |
X Series X4Yes |
X Series X6Yes |
X Series X8Yes |
Analytics Essentials |
X Series X2Yes |
X Series X4Yes |
X Series X6Yes |
X Series X8Yes |
Switchboard Pro |
X Series X2 |
X Series X4Yes |
X Series X6Yes |
X Series X8Yes |
Supervisor Analytics & Service Quality Analytics |
X Series X2 |
X Series X4Yes |
X Series X6Yes |
X Series X8Yes |
Interactive Voice Response (IVR) |
X Series X2 |
X Series X4 |
X Series X6Yes |
X Series X8Yes |
Skills-Based Inbound Voice |
X Series X2 |
X Series X4 |
X Series X6Yes |
X Series X8Yes |
Graphical Call flows, Post Call Survey |
X Series X2 |
X Series X4 |
X Series X6Yes |
X Series X8Yes |
Native CRM, Knowledgebase |
X Series X2 |
X Series X4 |
X Series X6Yes |
X Series X8Yes |
Queued & Web Callback |
X Series X2 |
X Series X4 |
X Series X6Yes |
X Series X8Yes |
Expert Connect |
X Series X2 |
X Series X4 |
X Series X6Yes |
X Series X8Yes |
Inbound Chat, Email, Social Channels |
X Series X2 |
X Series X4 |
X Series X6 |
X Series X8Yes |
Co-browse |
X Series X2 |
X Series X4 |
X Series X6 |
X Series X8Yes |
Outbound Preview Dialer |
X Series X2 |
X Series X4 |
X Series X6 |
X Series X8Yes |
Quality Management & Speech Analytics |
X Series X2 |
X Series X4 |
X Series X6Optional |
X Series X8Yes |
Enterprise Grade Security (GDPR, HIPAA, ISO 27001, Etc.) |
X Series X2Yes |
X Series X4Yes |
X Series X6Yes |
X Series X8Yes |
Public Sector Ready – RM1045 and G-Cloud Supplier |
X Series X2Yes |
X Series X4Yes |
X Series X6Yes |
X Series X8Yes |