8x8 Cloud Communications Products

The world’s first communications cloud

GlobalTalk was one of the first Australian partners of 8×8 and has a lot of experience designing and supporting this solution.

The 8×8 Communications Cloud merges unified communications, team collaboration interoperability, contact centre and real-time analytics into a single open platform that integrates across clouds, applications and devices, eliminating information silos to expose vital, real-time intelligence.

8×8 easily and seamlessly connects employees, customers and applications to improve business performance anywhere across the world. Output driven businesses rely on the 8×8 Communications Cloud to reduce complexity and cost, improve individual and team productivity and performance, and enhance the overall customer experience.

X Series enhances customer experience and increases collaboration across your organization.

Cloud Phone

Advanced phone features
Unlimited calling in up to 47 countries
Secure and reliable

Messaging

Share & collaborate across messaging platforms
Upload files
Store conversation history

Meetings

High-definition audio and video
Share your screen and record
Instant screen sharing

Contact Centre

Best-in-class call centre features
Industry-leading analytics
Easy setup

Mobile

Make and take calls on any device
Stay connected with texting and chat
Join online meetings from anywhere

Comparison

Features	X Series X2	X Series X4	X Series X6	X Series X8
Calling Zone	X Series X2	X Series X4 Unlimited Calling within 47 Countries	X Series X6 Unlimited Calling within 47 Countries	X Series X8 Unlimited Calling within 47 Countries
CC Calling Zone 1	X Series X2	X Series X4	X Series X6 4,000 Minutes within 47 Countries	X Series X8 4,000 Minutes within 47 Countries
Auto Attendant	X Series X2 Yes	X Series X4 Yes	X Series X6 Yes	X Series X8 Yes
Phone Number & Extension	X Series X2 Yes	X Series X4 Yes	X Series X6 Yes	X Series X8 Yes
HD Voice, Secure Voice	X Series X2 Yes	X Series X4 Yes	X Series X6 Yes	X Series X8 Yes
Team Messaging: Presense Detection	X Series X2 Yes	X Series X4 Yes	X Series X6 Yes	X Series X8 Yes
Voicemail	X Series X2 Yes	X Series X4 Yes	X Series X6 Yes	X Series X8 Yes
Sameroom Cross-Platform Team Messaging	X Series X2 Yes	X Series X4 Yes	X Series X6 Yes	X Series X8 Yes
Call Recording	X Series X2 Yes	X Series X4 Yes	X Series X6 Yes	X Series X8 Yes
Unlimited Internet Faxing	X Series X2 Yes	X Series X4 Yes	X Series X6 Yes	X Series X8 Yes
Single Sign On & Okta Integration	X Series X2 Yes	X Series X4 Yes	X Series X6 Yes	X Series X8 Yes
HD Video Conferencing with screen sharing	X Series X2 Yes	X Series X4 Yes	X Series X6 Yes	X Series X8 Yes
G Suite, Salesforce, Zendesk, & NetSuite Integration	X Series X2 Yes	X Series X4 Yes	X Series X6 Yes	X Series X8 Yes
Voicemail Transcription	X Series X2 Yes	X Series X4 Yes	X Series X6 Yes	X Series X8 Yes
Barge, Monitor, Whisper	X Series X2 Yes	X Series X4 Yes	X Series X6 Yes	X Series X8 Yes
Analytics Essentials	X Series X2 Yes	X Series X4 Yes	X Series X6 Yes	X Series X8 Yes
Switchboard Pro	X Series X2	X Series X4 Yes	X Series X6 Yes	X Series X8 Yes
Supervisor Analytics & Service Quality Analytics	X Series X2	X Series X4 Yes	X Series X6 Yes	X Series X8 Yes
Interactive Voice Response (IVR)	X Series X2	X Series X4	X Series X6 Yes	X Series X8 Yes
Skills-Based Inbound Voice	X Series X2	X Series X4	X Series X6 Yes	X Series X8 Yes
Graphical Call flows, Post Call Survey	X Series X2	X Series X4	X Series X6 Yes	X Series X8 Yes
Native CRM, Knowledgebase	X Series X2	X Series X4	X Series X6 Yes	X Series X8 Yes
Queued & Web Callback	X Series X2	X Series X4	X Series X6 Yes	X Series X8 Yes
Expert Connect	X Series X2	X Series X4	X Series X6 Yes	X Series X8 Yes
Inbound Chat, Email, Social Channels	X Series X2	X Series X4	X Series X6	X Series X8 Yes
Co-browse	X Series X2	X Series X4	X Series X6	X Series X8 Yes
Outbound Preview Dialer	X Series X2	X Series X4	X Series X6	X Series X8 Yes
Quality Management & Speech Analytics	X Series X2	X Series X4	X Series X6 Optional	X Series X8 Yes
Enterprise Grade Security (GDPR, HIPAA, ISO 27001, Etc.)	X Series X2 Yes	X Series X4 Yes	X Series X6 Yes	X Series X8 Yes
Public Sector Ready – RM1045 and G-Cloud Supplier	X Series X2 Yes	X Series X4 Yes	X Series X6 Yes	X Series X8 Yes

Features

X Series X2

X Series X4

X Series X6

X Series X8

Calling Zone

X Series X2

X Series X4

Unlimited Calling within 47 Countries

X Series X6

Unlimited Calling within 47 Countries

X Series X8

Unlimited Calling within 47 Countries

CC Calling Zone 1

X Series X2

X Series X4

X Series X6

4,000 Minutes within 47 Countries

X Series X8

4,000 Minutes within 47 Countries

Auto Attendant

X Series X2

Yes

X Series X4

Yes

X Series X6

Yes

X Series X8

Yes

Phone Number & Extension

X Series X2

Yes

X Series X4

Yes

X Series X6

Yes

X Series X8

Yes

HD Voice, Secure Voice

X Series X2

Yes

X Series X4

Yes

X Series X6

Yes

X Series X8

Yes

Team Messaging: Presense Detection

X Series X2

Yes

X Series X4

Yes

X Series X6

Yes

X Series X8

Yes

Voicemail

X Series X2

Yes

X Series X4

Yes

X Series X6

Yes

X Series X8

Yes

Sameroom Cross-Platform Team Messaging

X Series X2

Yes

X Series X4

Yes

X Series X6

Yes

X Series X8

Yes

Call Recording

X Series X2

Yes

X Series X4

Yes

X Series X6

Yes

X Series X8

Yes

Unlimited Internet Faxing

X Series X2

Yes

X Series X4

Yes

X Series X6

Yes

X Series X8

Yes

Single Sign On & Okta Integration

X Series X2

Yes

X Series X4

Yes

X Series X6

Yes

X Series X8

Yes

HD Video Conferencing with screen sharing

X Series X2

Yes

X Series X4

Yes

X Series X6

Yes

X Series X8

Yes

G Suite, Salesforce, Zendesk, & NetSuite Integration

X Series X2

Yes

X Series X4

Yes

X Series X6

Yes

X Series X8

Yes

Voicemail Transcription

X Series X2

Yes

X Series X4

Yes

X Series X6

Yes

X Series X8

Yes

Barge, Monitor, Whisper

X Series X2

Yes

X Series X4

Yes

X Series X6

Yes

X Series X8

Yes

Analytics Essentials

X Series X2

Yes

X Series X4

Yes

X Series X6

Yes

X Series X8

Yes

Switchboard Pro

X Series X2

X Series X4

Yes

X Series X6

Yes

X Series X8

Yes

Supervisor Analytics & Service Quality Analytics

X Series X2

X Series X4

Yes

X Series X6

Yes

X Series X8

Yes

Interactive Voice Response (IVR)

X Series X2

X Series X4

X Series X6

Yes

X Series X8

Yes

Skills-Based Inbound Voice

X Series X2

X Series X4

X Series X6

Yes

X Series X8

Yes

Graphical Call flows, Post Call Survey

X Series X2

X Series X4

X Series X6

Yes

X Series X8

Yes

Native CRM, Knowledgebase

X Series X2

X Series X4

X Series X6

Yes

X Series X8

Yes

Queued & Web Callback

X Series X2

X Series X4

X Series X6

Yes

X Series X8

Yes

Expert Connect

X Series X2

X Series X4

X Series X6

Yes

X Series X8

Yes

Inbound Chat, Email, Social Channels

X Series X2

X Series X4

X Series X6

X Series X8

Yes

Co-browse

X Series X2

X Series X4

X Series X6

X Series X8

Yes

Outbound Preview Dialer

X Series X2

X Series X4

X Series X6

X Series X8

Yes

Quality Management & Speech Analytics

X Series X2

X Series X4

X Series X6

Optional

X Series X8

Yes

Enterprise Grade Security (GDPR, HIPAA, ISO 27001, Etc.)

X Series X2

Yes

X Series X4

Yes

X Series X6

Yes

X Series X8

Yes

Public Sector Ready – RM1045 and G-Cloud Supplier

X Series X2

Yes

X Series X4

Yes

X Series X6

Yes

X Series X8

Yes

8x8

The world’s first communications cloud

Video Resources

8×8 Cloud Communications Solutions

Virtual Office

Virtual Contact Centre

8×8 Mobile App

Video Resources

8x8 Cloud Communications Solutions

Virtual Office

Virtual Contact Centre

8x8 Mobile App

8x8 Series Plans

Product Categories

Comparison

Calling Zone

X Series X2

X Series X4

X Series X6

X Series X8

CC Calling Zone 1

X Series X2

X Series X4

X Series X6

X Series X8

Auto Attendant

X Series X2

X Series X4

X Series X6

X Series X8

Phone Number & Extension

X Series X2

X Series X4

X Series X6

X Series X8

HD Voice, Secure Voice

X Series X2

X Series X4

X Series X6

X Series X8

Team Messaging: Presense Detection

X Series X2

X Series X4

X Series X6

X Series X8

Voicemail

X Series X2

X Series X4

X Series X6

X Series X8

Sameroom Cross-Platform Team Messaging

X Series X2

X Series X4

X Series X6

X Series X8

Call Recording

X Series X2

X Series X4

X Series X6

X Series X8

Unlimited Internet Faxing

X Series X2

X Series X4

X Series X6

X Series X8

Single Sign On & Okta Integration

X Series X2

X Series X4

X Series X6

X Series X8

HD Video Conferencing with screen sharing

X Series X2

X Series X4

X Series X6

X Series X8

G Suite, Salesforce, Zendesk, & NetSuite Integration

X Series X2

X Series X4

X Series X6

X Series X8