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If you have to close your office, and staff work from home, we have a solution that we can deploy in 48 hours

8x8 Cloud Communications

A one platform solution that equips your employees with the tools
they need to communicate, collaborate, access data and contact
experts, from the office or home, at the speed of business

Let’s Talk

The world’s first communications cloud

imgThe world’s first communications cloud514

GlobalTalk was one of the first Australian partners of 8×8 and has a lot of experience designing and supporting this solution. 

 

8×8 is much more than a business phone system.  It allows your staff to work from home, or anywhere, as though they were in the office.  The 8×8 application is loaded onto your mobile phone, tablet, or laptop that provides the full suite of tools you need to conduct all business activities and enable your staff to act as if they are still all in the one office. All you require is an internet connection.

Perfect for any business that has staff working outside of the office.  you can take calls, transfer calls, record calls, message, video, share data, and more with the intuitive 8×8 app. Full analytics and call centers are also provided. As well as much cheaper call costs.

 

The 8×8 Communications Cloud merges unified communications, team collaboration interoperability, contact center, and real-time analytics into a single open platform that integrates across clouds, applications and devices, eliminating information silos to expose vital, real-time intelligence.

 

8×8 easily and seamlessly connects employees, customers and applications to improve business performance anywhere across the world. Output driven businesses rely on the 8×8 Communications Cloud to reduce complexity and cost, improve individual and team productivity and performance, and enhance the overall customer experience.

 

Worldwide support is provided by 8×8  operating 24/7 and changes to the system are easily made.

 

X Series enhances customer experience and increases collaboration across your organization.

 

Cloud Phone

  • Advanced phone features
  • Unlimited calling in up to 47 countries
  • Secure and reliable

Messaging

  • Share & collaborate across messaging platforms
  • Upload files
  • Store conversation history

Meetings

  • High-definition audio and video
  • Share your screen and record
  • Instant screen sharing

Contact Centre

  • Best-in-class call centre features
  • Industry-leading analytics
  • Easy setup

Mobile

  • Make and take calls on any device
  • Stay connected with texting and chat
  • Join online meetings from anywhere

Microsoft Teams

  • Unlimited global calling for Microsoft Teams
  • Microsoft Teams certified cloud contact center
  • Advanced telephony and contact center analytics for Microsoft Teams
  • Pre-built integrations for major CRM and Business Productivity Apps to support Microsoft Teams
  • Send and receive SMS, MMS and Faxes from Teams

Video Resources

8×8 Cloud Communications Solutions

Analytics

Virtual Contact Centre

8×8 Mobile App

Video Resources

8x8 Cloud Communications Solutions

Virtual Office

Virtual Contact Centre

8x8 Mobile App

Analytics

8x8 Series Plans

Product Categories

Comparison

Features:
Features X Series X2 X Series X4 X Series X6 X Series X8
Calling Zone

X Series X2

X Series X4

Unlimited Calling within 47 Countries

X Series X6

Unlimited Calling within 47 Countries

X Series X8

Unlimited Calling within 47 Countries
CC Calling Zone 1

X Series X2

X Series X4

X Series X6

4,000 Minutes within 47 Countries

X Series X8

4,000 Minutes within 47 Countries
Auto Attendant

X Series X2

Yes

X Series X4

Yes

X Series X6

Yes

X Series X8

Yes
Phone Number & Extension

X Series X2

Yes

X Series X4

Yes

X Series X6

Yes

X Series X8

Yes
HD Voice, Secure Voice

X Series X2

Yes

X Series X4

Yes

X Series X6

Yes

X Series X8

Yes
Team Messaging: Presense Detection

X Series X2

Yes

X Series X4

Yes

X Series X6

Yes

X Series X8

Yes
Voicemail

X Series X2

Yes

X Series X4

Yes

X Series X6

Yes

X Series X8

Yes
Sameroom Cross-Platform Team Messaging

X Series X2

Yes

X Series X4

Yes

X Series X6

Yes

X Series X8

Yes
Call Recording

X Series X2

Yes

X Series X4

Yes

X Series X6

Yes

X Series X8

Yes
Unlimited Internet Faxing

X Series X2

Yes

X Series X4

Yes

X Series X6

Yes

X Series X8

Yes
Single Sign On & Okta Integration

X Series X2

Yes

X Series X4

Yes

X Series X6

Yes

X Series X8

Yes
HD Video Conferencing with screen sharing

X Series X2

Yes

X Series X4

Yes

X Series X6

Yes

X Series X8

Yes
G Suite, Salesforce, Zendesk, & NetSuite Integration

X Series X2

Yes

X Series X4

Yes

X Series X6

Yes

X Series X8

Yes
Voicemail Transcription

X Series X2

Yes

X Series X4

Yes

X Series X6

Yes

X Series X8

Yes
Barge, Monitor, Whisper

X Series X2

Yes

X Series X4

Yes

X Series X6

Yes

X Series X8

Yes
Analytics Essentials

X Series X2

Yes

X Series X4

Yes

X Series X6

Yes

X Series X8

Yes
Switchboard Pro

X Series X2

X Series X4

Yes

X Series X6

Yes

X Series X8

Yes
Supervisor Analytics & Service Quality Analytics

X Series X2

X Series X4

Yes

X Series X6

Yes

X Series X8

Yes
Interactive Voice Response (IVR)

X Series X2

X Series X4

X Series X6

Yes

X Series X8

Yes
Skills-Based Inbound Voice

X Series X2

X Series X4

X Series X6

Yes

X Series X8

Yes
Graphical Call flows, Post Call Survey

X Series X2

X Series X4

X Series X6

Yes

X Series X8

Yes
Native CRM, Knowledgebase

X Series X2

X Series X4

X Series X6

Yes

X Series X8

Yes
Queued & Web Callback

X Series X2

X Series X4

X Series X6

Yes

X Series X8

Yes
Expert Connect

X Series X2

X Series X4

X Series X6

Yes

X Series X8

Yes
Inbound Chat, Email, Social Channels

X Series X2

X Series X4

X Series X6

X Series X8

Yes
Co-browse

X Series X2

X Series X4

X Series X6

X Series X8

Yes
Outbound Preview Dialer

X Series X2

X Series X4

X Series X6

X Series X8

Yes
Quality Management & Speech Analytics

X Series X2

X Series X4

X Series X6

Optional

X Series X8

Yes
Enterprise Grade Security (GDPR, HIPAA, ISO 27001, Etc.)

X Series X2

Yes

X Series X4

Yes

X Series X6

Yes

X Series X8

Yes
Public Sector Ready – RM1045 and G-Cloud Supplier

X Series X2

Yes

X Series X4

Yes

X Series X6

Yes

X Series X8

Yes

 

Testimonials

“When it was time for us to upgrade our telephone systems, GlobalTalk showed me their Cloud Solution. What I saw was a Competitive Advantage.”

HFH Group
Con Kafetzis
GM of Operations at HFH Auto Group
HFH Group

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