Avaya

Avaya Phone System Sales & Support

We are Accredited Avaya Business Partners

imgWe are Accredited Avaya Business Partners 516

GlobalTalk has been the Avaya premier partner of the year on several occasions and has been deploying Avaya IP offices from it’s beginning. Our Accredited Avaya ITC staff have vast experience installaing and supporting the IP Office, with several hundred installed Australia-wide.

 

The Avaya IP Office 500 is an “all-in-one” phone system and communications platform with full-featured telephony/voice communications, networking, messaging and contact center capabilities. The IP Office 500 is a versatile communications solution that combines the reliability and ease of a traditional telephony system with the applications and advantages of an IP telephony solution. This converged communications solution can help businesses reduce costs, increase productivity, and improve customer service.

 

The IP Office 500 includes a robust set of tools for administration, call tracking, system monitoring and diagnostics. The ability for users to manage their own calls is supplied through a simple GUI application. IP softphones are also supported.

 

The IP Office 500 has a flexible modular design that allows up to four interface cards to be installed and each interface card can have a daughter board installed. This allows for a wide range of combinations. Up to 12 expansion modules providing a combination of up to 384 analog, digital, IP, and 3rd party SIP telephones, with capacity for 16 analog trunks or 8 digital trunks(192 x T1/PRI channels or 240 x E1 channels). Carrier Grade IP Telephony is also supported.

 

The IP Office 500 supports a wide range of telephones, however the Avaya 9500 Series Digital phones and 9600 Series IP phones have been specifically designed to work with the IP Office and provide small and medium enterprises with a choice of solutions to meet business efficiency and customer service requirements.

 

Flare Communicator for IP Office is a user softphone application which allows you to make and answer your calls from a range of telephone devices. Flare Communicator for IP Office client software is available for Windows, iPad and Android devices.

 

As required, additional applications can be added, including:

 

  • Synchronizing voice mail messages in an email inbox for easy message management.
  • Scheduling and managing conference calls.
  • Using agent reporting and wallboards for Call Center environments.
  • The Auto Attendant application enables callers to route their calls to the relevant department/person without the need to speak to an operator/receptionist.
  • Receptionists/operators can take advantage of the SoftConsole GUI application to present a professional view of the business to all callers.
  • TAPI (Telephone Applications Programming Interface) support enables IP Office to be linked to Microsoft Outlook and other popular desktop applications like ACT! CRM for screen pops and PC-based telephony management.

Informed buyers know that the Avaya IP Office telephone system is the ONLY choice when it comes to buying the world’s number one phone solution. The Avaya IP Office business phone system uses software driven technology and provides a range of telephones and applications for business communication. Avaya IP Office provides powerful Networking, Unified Communications, Mobility, Video and Call Centre applications. That’s why Avaya phone systems are used by over 85% of American Fortune 500 companies.

Avaya IP Office

An Avaya IP Office small business phone system enables your entire team to connect and collaborate in real-time, without limitations, using available and appropriate devices—including smart phones, laptops, tablets, home phones, and office phones.

Designed specifically for small and midsize businesses, IP Office delivers the collaboration tools you need, from basic telephony to the most sophisticated unified communications. An IP Office phone system helps you create your most productive mobile workforce, increase capacity and capabilities as your business grows, and gain business and customer service efficiencies.

With Avaya IP Office, flexibility, scalability, and options are built right in:

  • Grow from five employees to 1,000 (at a single site) and network up to 32 locations.
  • Add video capabilities with the Avaya Flare® Experience and our Radvision Scopia® products.
  • Deliver applications to everyone: mobile and office workers, receptionists, remote staff, and customer service agents and supervisors.
  • Track, record, and report on calls to build optimal customer interactions.
  • Deploy a hybrid solution. Use IP, digital, analog or SIP technology in any combination. IP Office can interoperate with more than 2 million Avaya systems worldwide.
  • Combine IP Office with Avaya data networking products (with plug-and-play simplicity), security features, intuitive and centralized management tools, and affordable support services for a comprehensive communications solution.
  • Scale cost-effectively as your business grows. Simply build on what you have, without the need to replace technology.

With more than 300,000 systems installed worldwide, IP Office is the leader in unified communications for small and midsize businesses

Testimonials

“When it was time for us to upgrade our telephone systems, GlobalTalk showed me their Cloud Solution. What I saw was a Competitive Advantage.”

HFH Group
Con Kafetzis
GM of Operations at HFH Auto Group
HFH Group

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