Try plugging someone else’s phone into your wall socket – if it works there maybe a fault with your phone. If it doesn’t work the wall point maybe disconnected from the PABX. Your administrator should be able to repatch this. Alternatively your extension may need to be reprogrammed.
Internal extension to extension calls usually means the PABX is functioning. The external lines maybe down. Check/replug ISDN PRI or BRI Cable(s). Check Sync light on NTU. Reboot PABX to reset interfaces. Failing this contact your Carrier and report there is a fault on your lines (if you are a Telstra customer GlobalTalk can do this for you).
Check Mute isn’t on. Also test the handset and the headset separately as one maybe faulty. A good way to check is to try plugging someone else’s phone into your wall socket and see if their phone experiences the same problem.
Unplug the handset from the wall. Wait 15 seconds and plug it back in. Failing this – are you part of a hunt group? If so you may have a hunt group voicemail message. Usually *99 gives you access to voicemail. Enter the hunt group number and pass code (defaults are 1234, 2468 or 1357).
Instructions for Voicemail Prompting can be found on our website. It is important to determine what voicemail system and mode you have. Options are: Embedded Voicemail, Voicemail Lite, Voicemail Pro IP Office Mode, Voicemail Pro Intuity Mode.
If the caller is on a Mobile phone missing conversation is common. They should call back when they have better reception. If you or the caller are on an IP Handset, missing conversation can be due to problems in the IP network. If these problems are frequent they should be reported to you system administrator.
If a Telstra Message is heard then there is a problem with the public network. If you have tie-lines between offices these may need to be reset. See you administrator, they may be able to reboot the pabx to reset the interfaces.