UC also refers to a trend to offer Business process integration i.e. to simplify and integrate all forms of communications in view to optimize business processes and reduce the response time, manage flows, and eliminate device and media dependencies.
UC allows an individual to send a message on one medium and receive the same communication on another medium. For example, one can receive a voicemail message and choose to access it through e-mail or a cell phone. If the sender is online according to the presence information and currently accepts calls, the response can be sent immediately through text chat or video call. Otherwise, it may be sent as a non real-time message that can be accessed through a variety of media.
How to Introduce Unified Communications
- Improve support for mobile workers
- Bring telephony to the PC
- Bring computer applications to the telephone
- Establish Unified Messaging
- Enterprise Instant Messaging Integration
- Introduce Unified Conferencing
- Add Video
You may be rapidly reaching the conclusion that everyone has too many devices, too many numbers, and too little time. Session Initiation Protocol is here to save the day. The SIP protocol is fast becoming the standard for complete service integration. Learn how the session initiation protocol can improve software communications architecture while simplifying your device-centric world.
Communications today are devic-centric. Every device has its own phone number, address, or alias. The more devices people use, the more addresses you need to remember in order to reach them. And without presence, communication becomes a guessing game when trying to connect with people on whatever device they may be using.
With SIP, communications become user-centric once again. A SIP address of record or AOR, provides one unifying identifier that can be mapped across multiple devices and media types. With SIP, you no longer need to track multiple phone numbers, e-mail addresses, and IM contact names. SIP will do it for you.
Even more exciting, both users and applications can access presence information, providing the opportunity to create next-generation converged communication applications. For example, your network can deliver new capabilities such as polite calling. Based on information from her calendar application, voice calls to an executive can automatically be routed to an assistant if the executive is in a meeting.