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Unified communications (UC) is the integration of real-time communication services such as instant messaging (chat), presence information telephony (including IP Telephony), video conferencing, call control and speech recognition with non real time services such as unified messaging (integrated voicemail, email, SMS & fax). UC is not a single product, but a set of products that provides a consistent unified user interface and user experience across multiple devices and media types.
UC also refers to a trend to offer Business process integration i.e. to simplify and integrate all forms of communications in view to optimize business processes and reduce the response time, manage flows, and eliminate device and media dependencies.
UC allows an individual to send a message on one medium and receive the same communication on another medium. For example, one can receive a voicemail message and choose to access it through e-mail or a cell phone. If the sender is online according to the presence information and currently accepts calls, the response can be sent immediately through text chat or video call. Otherwise, it may be sent as a non real-time message that can be accessed through a variety of media.
How to Introduce Unified Communications
The Session Initiation Protocol (SIP) is a signalling protocol used for establishing sessions in an IP network.
You may be rapidly reaching the conclusion that everyone has too many devices, too many numbers, and too little time. Session Initiation Protocol is here to save the day. The SIP protocol is fast becoming the standard for complete service integration. Learn how the session initiation protocol can improve software communications architecture while simplifying your device-centric world.
Communications today are devic-centric. Every device has its own phone number, address, or alias. The more devices people use, the more addresses you need to remember in order to reach them. And without presence, communication becomes a guessing game when trying to connect with people on whatever device they may be using.
With SIP, communications become user-centric once again. A SIP address of record or AOR, provides one unifying identifier that can be mapped across multiple devices and media types. With SIP, you no longer need to track multiple phone numbers, e-mail addresses, and IM contact names. SIP will do it for you.
Even more exciting, both users and applications can access presence information, providing the opportunity to create next-generation converged communication applications. For example, your network can deliver new capabilities such as polite calling. Based on information from her calendar application, voice calls to an executive can automatically be routed to an assistant if the executive is in a meeting.
VOIP is Voice over Internet Protocol. VoIP refers to a way to carry phone calls over an IP data network, whether on the Internet or your own internal network. A primary attraction of VoIP is its ability to help reduce expenses because telephone calls travel over the data network rather than the phone company’s network.
Encompasses the full suite of VoIP enabled services including the interconnection of phones for communications; related services such as billing and dialling plans; and basic features such as conferencing, transfer, forward, and hold. These services might previously have been provided by a PBX.
With handset on Hook
Conference Call Instructions
NOTE: When attempting to add another party to the conversation and you are not able to reach the desired person, hang up. Simply press the CONF key again to return to your previous conversation.
To drop a party from your conference call:
NOTE: To leave the conference, hang up. Control is passed to the next internal station. If there are no internal stations and you wish to leave the outside lines connected together in a trunk or trunk conference, press the CONF key and the call button that the call appears on or follow the instructions to drop a party and use your extension number. When they hang up the lines will release automatically.
Press CONF key to rejoin Trunk to trunk conference.
Your calls might be going to voicemail for two reasons:
|*67||Block Caller ID: Dial before calling a number to block your Caller ID from the other party.|
|*69||Last Call Redial: Dial the last number you called or were called by.|
|*78||Activate DND: Activate Do Not Disturb to send incoming calls to voicemail.|
|*79||Deactivate DND: Deactivate Do Not Disturb to receive incoming calls.|
|*80||Toggle DND: Toggle your Do Not Disturb status.|
|*88||Flip Call: To switch an active call from one device to another on the same extension, dial from the device you want to use.|
|*5 (BMW)||Barge: If you are Monitoring a call, Barge in to speak with and be heard by both parties on the call.|
|*6 (BMW)||Mute: If you have Barged into a call or are Whispering to an agent, you can Mute yourself.|
|*9 (BMW)||Whisper: If you are Monitoring an agent, you can Whisper to them without being heard by the party speaking with the Agent.|
|*22 (BMW)||Monitor: Listen in on a live call without interrupting either party.|
|*23 (BMW)||Barge Direct: Barge in on a call without Monitoring or Whispering first.|
You can configure your settings to notify you via email whenever you receive a voicemail; notifications are sent to the email address associated with your user profile. Depending on whether your organization is an X Series, Virtual Office Editions, or Virtual Office Classic customer, your settings are found in different locations:
To set up voicemail notifications as an X Series or Virtual Office Editions user:
To set up voicemail notifications as a Virtual Office Classic user:
Let’s say you are on a Virtual Office call on your mobile device but your battery is running low, or that you are on a call on your desk phone but want to switch to your laptop for advanced call management capabilities; you can flip your call to any device associated with your Virtual Office extension without interrupting the call.
If you want to switch from the Virtual Office mobile app to the Virtual Office desktop app, for example, just dial <*88> from the desktop app. Your desktop app receives a call from the mobile app and automatically answers it. The call is dropped on the mobile app, and you can continue from the desktop app without the other party on the call even realizing that you have flipped the call to a different device!
To see your missed calls, go to Calls > Calls or Calls > Missed. Calls are marked with a missed , incoming , or outgoing icon to indicate the direction of the call.
At this time, you cannot delete voicemails or call recordings in bulk from the new interface. Until the new interface allows you to delete items in bulk, you can delete items:
To dial phone numbers in emails or web pages with a single click, you can use 8×8 Web Dialer to further streamline your calling experience.
As a host: If you have scheduled a meeting and want to find it again, you can find the meeting in the same calendar you used to schedule it. If you have synced with Google Calendar, you can also find upcoming meeting events under Meetings > My Meetings in the Virtual Office desktop app. Note that, if you have not synced with Google Calendar, Meetings > My Meetings contains the reusable meetings that you can add to calendar events, rather than the scheduled calendar events themselves.
As a participant: If you have been invited to a scheduled meeting, you can find the meeting information in your email invitation, as well as in the calendar associated with the same email address. If you have synced with Google Calendar, you can find upcoming meeting events under Meetings > My Meetings
If you are an external guest, or an 8×8 user from a different phone system than the meeting host, you are not able to join meeting audio via callback until the host (or a participant from the same phone system as the host) is in the meeting. Until you are able to join audio via callback, you can temporarily dial in to meeting audio, or use any available speakers and microphone on your computer.
Samsung, Avaya, 8×8, &Ring Central are our main business partners
As we consult and design communications solutions, not one product caters for all the different and unique needs business have. Once we understand your business, its culture, unique needs and growth plans we recommend the communications platform that will best serve your organisation. Keeping in mind the business benefits.
GlobalTalk is based out of Brighton in Melbourne, however we have partnerships with reputable companies all around Australia, also our technical team is very mobile and are able to travel to most destinations when ever needed.
GlobalTalk also connect with our customers via our online Technical Help Desk, allowing us to complete Remote Support and most software upgrades.