FAQs

Look below for answers to some questions on how to use your telephone system to perform a business function.

Unified communications (UC) is the integration of real-time communication services such as instant messaging (chat), presence information telephony (including IP Telephony), video conferencing, call control and speech recognition with non real time services such as unified messaging (integrated voicemail, email, SMS & fax). UC is not a single product, but a set of products that provides a consistent unified user interface and user experience across multiple devices and media types.
UC also refers to a trend to offer Business process integration i.e. to simplify and integrate all forms of communications in view to optimize business processes and reduce the response time, manage flows, and eliminate device and media dependencies.

UC allows an individual to send a message on one medium and receive the same communication on another medium. For example, one can receive a voicemail message and choose to access it through e-mail or a cell phone. If the sender is online according to the presence information and currently accepts calls, the response can be sent immediately through text chat or video call. Otherwise, it may be sent as a non real-time message that can be accessed through a variety of media.

How to Introduce Unified Communications

  1. Improve support for mobile workers
  2. Bring telephony to the PC
  3. Bring computer applications to the telephone
  4. Establish Unified Messaging
  5. Enterprise Instant Messaging Integration
  6. Introduce Unified Conferencing
  7. Add Video

The Session Initiation Protocol (SIP) is a signalling protocol used for establishing sessions in an IP network.
You may be rapidly reaching the conclusion that everyone has too many devices, too many numbers, and too little time. Session Initiation Protocol is here to save the day. The SIP protocol is fast becoming the standard for complete service integration. Learn how the session initiation protocol can improve software communications architecture while simplifying your device-centric world.

Communications today are devic-centric. Every device has its own phone number, address, or alias. The more devices people use, the more addresses you need to remember in order to reach them. And without presence, communication becomes a guessing game when trying to connect with people on whatever device they may be using.

With SIP, communications become user-centric once again. A SIP address of record or AOR, provides one unifying identifier that can be mapped across multiple devices and media types. With SIP, you no longer need to track multiple phone numbers, e-mail addresses, and IM contact names. SIP will do it for you.

Even more exciting, both users and applications can access presence information, providing the opportunity to create next-generation converged communication applications. For example, your network can deliver new capabilities such as polite calling. Based on information from her calendar application, voice calls to an executive can automatically be routed to an assistant if the executive is in a meeting.

VOIP is Voice over Internet Protocol. VoIP refers to a way to carry phone calls over an IP data network, whether on the Internet or your own internal network. A primary attraction of VoIP is its ability to help reduce expenses because telephone calls travel over the data network rather than the phone company’s network.

Encompasses the full suite of VoIP enabled services including the interconnection of phones for communications; related services such as billing and dialling plans; and basic features such as conferencing, transfer, forward, and hold. These services might previously have been provided by a PBX.

With handset on Hook

  1. Press Transfer and dial 200
  2. Enter the password 1234 (default password)
  3. Press 1 to enable customer programming
  4. Press Speaker to access programming
  5. Dial 505
  6. Enter new time and date from keypad using format below
  • W: Day of the week (0-Sun, 1-Mon, 2-Tues etc.)
  • MM: Month (01-12)
  • DD: Day
  • YY: Year (05)
  • HH: Hours (24 hour clock)
  • MM: Minutes

Conference Call Instructions

  1. While engaged in a conversation, press the CONF key (on the display of the phone) & receive Conference tone
  2. Make another call, either internal or external, press the CONF key and receive Conference Tone
  3. Make another call or press the CONF key to join all parties
  4. Repeat the last step until all parties are added

NOTE: When attempting to add another party to the conversation and you are not able to reach the desired person, hang up. Simply press the CONF key again to return to your previous conversation.

To drop a party from your conference call:

  • Press the CONF and dial the extension or line number that is to be dropped
  • Press CONF again to reestablish the conference

NOTE: To leave the conference, hang up. Control is passed to the next internal station. If there are no internal stations and you wish to leave the outside lines connected together in a trunk or trunk conference, press the CONF key and the call button that the call appears on or follow the instructions to drop a party and use your extension number. When they hang up the lines will release automatically.
Press CONF key to rejoin Trunk to trunk conference.

  • Sell and Support Avaya, Cisco, Samsung, Zeacom & LifeSize products
  • Provide a HELP DESK for all Customer requests
  • Design communications solutions for business
  • Train staff on how to use
  • Manage Telstra for them (new lines, new 13/1800 etc)
  • Cabling
  • Video Conference Hire / Sales
  • Avaya Phone systems
  • Samsung phone systems
  • Cisco phone systems/routers
  • Headsets, Conference units, Mobiles, 2nd hand phones
  • Business Video Conference Solutions
  • Zeacom Unified Communications for Business

Samsung, Avaya, Cisco , Zeacom & LIfeSize are our main business partners

As we consult and design communications solutions, not one product caters for all the different and unique needs business have. Once we understand your business, its culture, unique needs and growth plans we recommend the communications platform that will best serve your organisation. Keeping in mind the business benefits.

GlobalTalk is based out of Albert Park in Melbourne, however we have partnerships with reputable companies all around Australia, also our technical team is very mobile and are able to travel to most destinations when ever needed.
GlobalTalk also connect with our customers via our online Technical Help Desk, allowing us to complete Remote Support and most software upgrades.

  • The fact we focus on the business and not just the technology.
  • We have multiple products.
  • We spend time getting to know the business, its culture and growth plans.
  • And design our solutions in line with this.
  • We focus on Support. After Care!!Techncial Help Desk, Account Management. Professionalism.
  • Avaya’s only EXPERT Accredited Business Partner – Technical & Sales

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