We take the time to get to know your business and advise on the alternative ways where technology and process changes can be used to provide enhancements, solve current issues and provide a competitive advantage for your business.
Our Support Staff are ICT accredited professionals. They can support your system from anywhere and also visit your site if required. Our staff has telecommunications experience with IT educations and business nous.
Following a thorough requirements analysis of your business we will recommend a system which best suits your needs. Based on your design requirements, the system will be configured and prepared for installation so that it is ready to be utilised immediately, reducing the amount of down time.
GlobalTalk’s Help Desk is offered to all of our clients to look after all of your communication enquiries on a day-to-day basis. If our customer requires technical assistance, a job will be logged with our help desk and then assigned to the large team of highly qualified in-house technical experts to assist further. Our technicians can perform most tasks remotely, however, in case of an emergency, a technician can be on site day or night.
As part of the solution, we design, install, configure, manage and maintain local area networks and VPNs. Troubleshoots PC and network problems. Network Analyst to maintain optimal network design topologies and configurations. This is critical in the overall performance of your telecommunications operations.
An experienced Account Manager is appointed for each of our clients as a single point of contact and to ensure you are kept up-to-date with any new developments.
Communications Solutions are ever changing and new applications are being developed to help improve the way you do business. GlobalTalk’s Account Management team is responsible for managing any issues or projects for their clients, as well as providing information keeping you up to date with the latest technology that could have a direct impact on your business. Our consultation continues far beyond the conclusion of your installation and provides expert recommendations that will continue to enhance your business.
Web Chat – Faster problem resolution and convenient for customers
Email Queuing – manage emails in the queue
Workforce optimization – seat planning and Management. Forecast schedule and track.
Prioritization of calls/emails/chats.
Virtual Office – Geographically diverse agents
Work from anywhere
Follow the sun
Reports on Marketing campaigns
Integrate with Microsoft, Google or Salesforce
Integrate your telephone system with your Microsoft Office 365 i.e. Outlook
Link your telephone system with Dynamics CRM to tie together your client data and telephone calls
Work from Salesforce all day with the telephone embedded in the salesforce window
Drop a copy of the call recording into the customers salesforce.com record
Make and take calls from anywhere with only Chrome
Click to Dial from any webpage with phone numbers on Google
Link your business contacts in Gmail with your telephone system
No HARDWARE on your premises but hosted in the CLOUD/Data Centre
SAAS – Software as a service
No expensive outlays on Hardware required
Can use your Mobile Phone as your handset
Monthly subscription fee per user
Full Redundancy – 100% uptime
Software changes keep your system up-to-date. Your system is always current
SIP is used so call costs are reduced
Work from anywhere
This case study shows how 8x8 Cloud communications and GlobalTalk rescued a customer's business.READ MORE
HFH Auto Group has dealerships in Berwick and Pakenham, covering several vehicle brands.READ MORE
“When it was time for us to upgrade our telephone systems, GlobalTalk showed me their Cloud Solution. What I saw was a Competitive Advantage.”
Our team of talented professionals are dedicated to looking after our customer’s telecommunications needs.
We are experienced, educated, motivated and dedicated experts who strive for continual improvement. We’re incredibly proud of the people who make GlobalTalk what it is.