Business focus

Business Re-engineering

We take the time to get to know your business and advise on the alternative ways where technology and process changes can be used to provide enhancements, solve current issues and provide a competitive advantage for your business.

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Local Support

ICT Qualified Engineers

Our Support Staff are ICT accredited professionals. They can support your system from anywhere and also visit your site if required. Our staff has telecommunications experience with IT educations and business nous.

Consultants Approach

Following a thorough requirements analysis of your business we will recommend a system which best suits your needs. Based on your design requirements, the system will be configured and prepared for installation so that it is ready to be utilised immediately, reducing the amount of down time.

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Help Desk

GlobalTalk’s Help Desk is offered to all of our clients to look after all of your communication enquiries on a day-to-day basis. If our customer requires technical assistance, a job will be logged with our help desk and then assigned to the large team of highly qualified in-house technical experts to assist further. Our technicians can perform most tasks remotely, however, in case of an emergency, a technician can be on site day or night.

Network Design Specialist

As part of the solution, we design, install, configure, manage and maintain local area networks and VPNs. Troubleshoots PC and network problems. Network Analyst to maintain optimal network design topologies and configurations. This is critical in the overall performance of your telecommunications operations.

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Account Management

An experienced Account Manager is appointed for each of our clients as a single point of contact and to ensure you are kept up-to-date with any new developments.

Communications Solutions are ever changing and new applications are being developed to help improve the way you do business. GlobalTalk’s Account Management team is responsible for managing any issues or projects for their clients, as well as providing information keeping you up to date with the latest technology that could have a direct impact on your business. Our consultation continues far beyond the conclusion of your installation and provides expert recommendations that will continue to enhance your business.

Key Solutions

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CONTACT CENTRE

  • Web Chat – Faster problem resolution and convenient for customers

  • Email Queuing – manage emails in the queue

  • Workforce optimization – seat planning and Management. Forecast schedule and track.

  • Prioritization of calls/emails/chats.

  • Virtual Office – Geographically diverse agents

  • Work from anywhere

  • Follow the sun

  • Reports on Marketing campaigns

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Virtual Office

  • Make, take, and transfer calls with the Virtual Office Softphone
  • View of all your voicemails, calls, and chat history
  • Delete. listen to, or download voicemails
  • Update your call forwarding settings
  • See your corporate phone directory online
  • Chat online with co-workers, see who is on the phone
  • Call your contacts by clicking on their phone number; includes Google and Exchange contacts
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UNIFIED COMMUNICATIONS

  • Integrate with Microsoft, Google or Salesforce

  • Integrate your telephone system with your Microsoft Office 365 i.e. Outlook

  • Link your telephone system with Dynamics CRM to tie together your client data and telephone calls

  • Work from Salesforce all day with the telephone embedded in the salesforce window

  • Drop a copy of the call recording into the customers salesforce.com record

  • Make and take calls from anywhere with only Chrome

  • Click to Dial from any webpage with phone numbers on Google

  • Link your business contacts in Gmail with your telephone system

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CLOUD PHONE SYSTEM

  • No HARDWARE on your premises but hosted in the CLOUD/Data Centre

  • SAAS – Software as a service

  • No expensive outlays on Hardware required

  • Can use your Mobile Phone as your handset

  • Monthly subscription fee per user

  • Full Redundancy – 100% uptime

  • Software changes keep your system up-to-date. Your system is always current

  • SIP is used so call costs are reduced

  • Work from anywhere

Odyssey House

This case study shows how 8x8 Cloud communications and GlobalTalk rescued a customer's business.

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HFH Auto Group

HFH Auto Group has dealerships in Berwick and Pakenham, covering several vehicle brands.

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Why Choose Us?

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We’re Consultants

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Support - IT Expertise

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Long term partner of telecommunications

Partners & Certifications

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Testimonials

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“When it was time for us to upgrade our telephone systems, GlobalTalk showed me their Cloud Solution. What I saw was a Competitive Advantage.”

HFH Group
Con Kafetzis
GM of Operations at HFH Auto Group
HFH Group
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Our Team

Our team of talented professionals are dedicated to looking after our customer’s telecommunications needs.

We are experienced, educated, motivated and dedicated experts who strive for continual improvement. We’re incredibly proud of the people who make GlobalTalk what it is.

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